Everything you need to know about the formalities required before your departure
In order to guarantee your entry into the country or countries visited, you will need to ensure you are compliant with the public health requirements specific to each destination in advance. You can find all the formalities you need to complete before your voyage (visas, travel authorisations per country, vaccinations, etc.) in just a few clicks by using the online search engine below and indicating each town/city visited in the drop-down menu "Your port of embarkation". The international situation can change rapidly, so be sure to check this information regularly prior to your departure.
In such an unusual period, we have implemented an Ultra Serenity policy with the most comprehensive and appropriate guarantees, so that you have greater flexibility in booking and, if necessary, the option of postponing or cancelling your next trip.
Get optimal protection with our included Covid guarantee.
Booking conditions Covid guarantee included
• 15 days to cancel or postpone without charge after confirmation of your booking
• Cancellation until the last moment in case of a positive COVID test
• Optional pandemic assistance with repatriation cover up to €150,000. (more details on the Insurance page)
Non retroactive booking conditions, non appliable to existing bookings (bookings made before 1st September 2021). The cancellations and rebooking conditions apply to the cruise service only. For other services, especially air travel, cancellation incurs the actual costs requested by those companies. This information is an extract from the guarantees and is not contractual. Conditions apply for all customers who live in the EU, French overseas departments and territories, and Switzerland, Monaco and Andorra. More information in the «General conditions of sale» section on www.ponant.com. Non-contractual document.
