Our Ultra Serenity policy
Covid guarantee included

In such an unusual period, we have implemented an Ultra Serenity policy with the most comprehensive and appropriate guarantees, so that you have greater flexibility in booking and, if necessary, the option of postponing or cancelling your next trip. Get optimal protection with our included Covid guarantee.

Relaxed booking conditions

For any new cruise booked between 1st September 2021 and 31 December 2021 for a cruise scheduled to depart until 31 December 2022:
• 25% deposit
• final payment: 30 days before departure

+ 30 days
before departure

Cancel or postpone free of charge and for whatever reason.
Email: reservation@ponant.com

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

Your cruise
cannot be operated

Free rebooking or 100% credit of all the sums paid

+ 30 days
before departure

Cancel or postpone free of charge and for whatever reason.
Email: reservation@ponant.com

100 % credit or refund of all the sums paid

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

100 % credit or refund of all the sums paid

Your cruise
cannot be operated

100 % credit or refund of all the sums paid

Non retroactive booking conditions, non appliable to existing bookings (bookings made before 1st September 2021). The cancellations and rebooking conditions apply to the cruise service only. For other services, especially air travel, cancellation incurs the actual costs requested by those companies. This information is an extract from the guarantees and is not contractual. Conditions apply for all customers who live in the EU, French overseas departments and territories, and Switzerland, Monaco and Andorra. More information in the «General conditions of sale» section on www.ponant.com. Non-contractual document.