PONANT Yacht Club – Your Loyalty Program

Modalities

These terms and conditions are subject to change. Any changes will be communicated to passengers and will be applied automatically.The PONANT Yacht Club card is presented to each adult guest aged over 18 and eligible for the PONANT Yacht Club programme. The benefits and status are acquired upon confirmation of the reservation, unless it is cancelled prior to departure, and may be modified without notice. Free-of-charge or cancelled cruises – regardless of the reason for the cancellation – and cruises booked as part of a Group reservation (through a group travel agency) or a ship Charter, are not taken into consideration when calculating loyalty status. Benefits and status are available as soon as an individual booking is confirmed.⁽¹⁾The discount on your future bookings applies to port-to-port prices, and excludes taxes, discretionary expenses and transfers. This discount can only be combined with the PONANT Bonus discount, the discount applied to onboard cruise sales, the Referral Program offer, the Privilege Single offer and with the consecutive cruises discount.⁽²⁾The discount for onboard expenses applies to everything other than ‘Prestige’ brands in the Boutique, including jewelry, watches, and tobacco products. It also does not apply to premium alcohol, cocktails, champagne, nor the Premium Pass on any of our ships. Exceptional wines served on board Le Commandant Charcot and Le Ponant are also excluded from this discount.Aboard Paul Gauguin, SCUBA diving, jewellery from the Boutique, Algotherm Dermo Ocean Spa, art sales and dance groups' CDs and DVDs are all excluded from the discount for onboard expenses.⁽³⁾Onboard credit is non-exchangeable, non-refundable and non-transferable. It is valid for all expenses on board (excursions included), once all eligible discounts have been applied. Onboard credit can be used on the Paul Gauguin and will be offered in the following equivalent US dollar amounts: $50 for MAJOR / $100 for ADMIRAL / $150 for GRAND ADMIRAL / $200 for COMMODORE. Not valid on pre-bookable and pre-payable tours, excursions or cruise programmes or for gratuities.⁽⁴⁾Laundry service is free on board, with a limit of two items per day and per person for MAJOR members, and five items per day and per person for members with higher status.⁽⁵⁾Complimentary upgrades offered on board, to a superior cabin category or to the same category on a superior deck, are based on availability, offered within a maximum of 48 hours after boarding and only for PONANT cruises.⁽⁶⁾You may change your choice of contract free of charge on the cruise service for the first time, provided that the request is made at least 90 days before the original cruise departure date. The new departure date is within 6 months of the originally scheduled departure and the price of the new cruise service is equivalent to or higher than the original cruise service. Only one modification without fees is allowed every 12 months per person holding Grand Admiral or Commodore status, regardless of the cruise service involved. This modification results in the subscription of a new Contract, with no possibility of replacing or modifying the initially subscribed Contract. In the case of back-to-back cruises, please refer to the General Terms and Conditions of Sale.⁽⁷⁾Dedicated phone line is only available for French-speaking COMMODORE, as well as Australian and New Zealand GRAND ADMIRAL and COMMODORE and only for PONANT cruises.⁽⁸⁾Priority boarding is subject to availability and only applies to certain ports of embarkation and only for PONANT cruises.Have you lost your PONANT Yacht Club card? You can make a request directly via our website by filling in the form on the Contact page and telling us that you have lost your card. We will send you your new PONANT Yacht Club card as soon as possible.